Job Description
CUSTOMER CARE CENTRE NURSE
Location: Lagos
Employment Type: Full-time | Shift-based
Salary: N150,000
Join Our Team
Are you a confident communicator, empathetic listener, and calm problem-solver who enjoys helping people when they need it most?
We are looking for a Call Centre Agent to join our Assist Team and serve as the first point of contact for clients, members, patients, healthcare providers, and partners.
This is more than answering calls. You will play an important role in coordinating assistance, identifying urgent requests, connecting people to the right support, and ensuring a seamless customer experience.
What You'll Do
• Handle inbound and outbound calls and other customer communication channels.
• Receive, assess, document, and route service requests appropriately.
• Identify urgent and emergency situations and escalate them promptly.
• Provide professional, accurate, and empathetic customer support.
• Coordinate with internal teams, healthcare providers, and service partners.
• Maintain accurate and timely case records using CRM/case management systems.
• Follow up on cases and keep clients informed throughout the service journey.
• Ensure every interaction meets CRI's quality, confidentiality, and service standards.
What We're Looking For
• OND, HND, or Bachelor's Degree in Nursing, Health Sciences, Healthcare Administration, Business Administration, Communications, or a related field.
• 1–2 years' experience in customer service, call centre operations, healthcare, emergency response, hospitality, or a similar environment.
• Excellent verbal and written communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Ability to remain calm, composed, and professional under pressure.
• Strong attention to detail and ability to multitask.
• Comfortable working with CRM systems and digital communication platforms.
• Healthcare, emergency response, medical assistance, HMO/TPA, or insurance assistance experience is an advantage.
