Customer Service & Sales Assistant

About the Opportunity

Are you passionate about delivering exceptional customer service and turning enquiries into sales? Do you enjoy engaging with customers, understanding their needs, and providing a premium customer experience?
Our client, a fast-growing premium fashion brand, is seeking a Customer Service & Sales Assistant to join its team. This is an exciting opportunity for a customer-focused and target-driven professional to support customers across multiple digital channels while contributing to sales performance.

Job Summary The Customer Service & Sales Assistant will serve as the first point of contact for customers across WhatsApp, Instagram, Facebook, email, phone, and the company's website. The successful candidate will be responsible for converting enquiries into confirmed paid-on-delivery orders, managing customer interactions, and ensuring every customer receives a premium brand experience.

Key Responsibilities

• Handle customer enquiries across WhatsApp, Instagram, Facebook, email, phone, the website, and the shop floor when required.

• Convert enquiries into confirmed paid-on-delivery orders using established response frameworks and messaging templates.

• Guide customers on sizing, fit, materials, and product-related enquiries.

• Develop and manage a structured sales pipeline to achieve daily, weekly, and monthly targets.

• Follow up on open enquiries and stalled conversations to maximise sales conversions.

• Track and report enquiry volumes and conversion rates across channels.

• Identify upselling and cross-selling opportunities across the product range.

• Encourage repeat purchases and customer referrals through well-timed follow-ups.

• Handle order tracking, delivery coordination, and post-sale enquiries professionally.

• Conduct customer surveys and gather feedback on customer expectations, objections, and satisfaction.

• Report recurring customer concerns and contribute to continuous improvement.

Requirements
Must-Have

• 1–3 years' experience in digital sales or customer service, preferably using Instagram and WhatsApp as sales channels.

• Comfortable working within a payment-on-delivery (POD) sales model.

• Strong written communication skills in English with a professional and confident tone.

• Goal-oriented with a demonstrated ability to achieve sales targets.

• Organised, reliable, and able to manage multiple customer conversations simultaneously.

• Full-time, on-site availability in Oniru, Lekki.

• Willingness to work occasional evenings for time-sensitive enquiries and at least one weekend each month.

Strong Advantage

• Previous experience in luxury or premium fashion, accessories, or another high-trust purchase category.

• Understanding of buyer behaviour within the premium consumer market.

• Experience using a CRM or structured customer messaging system.

• Experience conducting customer surveys or gathering structured customer feedback.

Benefits

• Gross monthly salary of ₦220,000 – ₦250,000 (based on experience and track record).

• Performance-based incentives tied directly to conversion and sales targets.

• Full HMO coverage.

• Daily in-office lunch.

Interested and qualified?
Kindly apply using the link below.
https://lnkd.in/eBP4DXEz

Pay: ₦220,000.00 - ₦250,000.00 per month

Work Location: In person