Job Description
ABOUT THE COMPANY
Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.
JOB SUMMARY
Lead Response & EngagementRespond to all inbound leads within 5–10 minutes across digital channels.Engage prospects professionally to understand their interest and requirements.Provide initial information and guide prospects through the early stages of the sales journey.Lead Qualification & Pipeline ManagementConduct structured qualification calls to assess budget, timeline, purchase purpose, and source of funds.Categorize leads into Hot, Warm, or Cold based on qualification criteria.Ensure only qualified and serious prospects move forward into the sales pipeline.Sales Coordination & BookingSchedule property inspections or strategy calls for qualified prospects.Ensure seamless handover of qualified leads to the sales team.Follow-Up & Conversion SupportConduct daily follow-ups with prospects until conversion or disqualification.Maintain strong engagement to keep prospects moving through the sales funnel.CRM & Data ManagementAccurately log all interactions, lead status updates, and follow-up actions in the CRM system.Maintain organized and up-to-date lead records for pipeline visibility and reporting.Key Performance Indicators (KPIs)Manage inbound leads daily.Achieve 20% or higher lead qualification rate.Meet weekly targets for inspection or strategy call bookings.Contribute to monthly revenue influenced through qualified leads.Maintain lead response time SLA compliance (5–10 minutes).Qualifications/ExperienceBachelors degree in Business Administration, Marketing, Communications, or a related field.Minimum of 2–4 years experience in sales, customer engagement, or lead qualification roles.Proven experience handling high volumes of leads in a sales-driven environment.Experience working with CRM systems and managing sales pipelines is an advantage.Strong sales and lead qualification skills.Excellent objection handling and negotiation abilities.Confident and assertive communication style.Strong organizational and CRM management skills.Ability to work efficiently under pressure and manage large lead volumes.High attention to detail when recording and tracking lead information.Results-driven with a strong focus on revenue outcomes.Confident communicator with strong persuasion skills.Highly responsive and proactive in managing inbound opportunities.Strong discipline in follow-ups and pipeline management.Professional, credible, and customer-focused.
REQUIRED SKILLS
Business development, Business performance monitoring, Sales strategy, Market research, intelligence, Analytics, Sales performance tracking and reporting, Customer support, CRM systems, Customer service, Communication
REQUIRED EDUCATION
Bachelor's degree
