Job Description
Job Summary
The Assistant Customer Care/Sales Representative will serve as the first point of contact for customers — both online and via phone — handling inquiries, processing orders, pack orders, promoting products, and ensuring an excellent customer experience that drives sales and builds loyalty.
Key Responsibilities
• Respond promptly and professionally to customer inquiries via phone, WhatsApp.
• Provide accurate product information, including usage, benefits, and pricing of natural/holistic health products
• Process orders, confirm payments, pack orders and coordinate deliveries with logistics/dispatch riders
• Upsell and cross-sell products based on customer needs and preferences
• Follow up on abandoned carts, pending orders, and repeat customers to drive conversions
• Handle customer complaints, returns, and issues calmly and resolve them to the customer's satisfaction
• Maintain accurate records of customer interactions, orders, and feedback
• Stay updated on all product knowledge, promotions, and discount offers
• Meet or exceed monthly sales targets
• Assist with managing social media DMs/comments related to sales inquiries
• Support inventory tracking by flagging fast-selling or low-stock items
• Represent the brand's tone and values in every customer interaction
Requirements
• Minimum of OND/HND/Bachelor's degree in a relevant field (Business, Marketing, Communications, or related)
• 0–2 years of experience in customer service, sales, or a related role (experience in health/wellness/FMCG industry is an advantage)
• Excellent verbal and written communication skills
• Strong interpersonal skills and a customer-first attitude
• Basic computer literacy (WhatsApp Business, social media platforms, order management systems)
• Ability to multitask and work under pressure
• Good negotiation and persuasion skills
• Passion for natural health and wellness products is a plus
Key Skills
• Communication & Active Listening
• Sales & Persuasion
• Problem-Solving
• Time Management
• Attention to Detail
• Product Knowledge
• What We Offer
• Competitive salary + sales commission/incentives
• Training on product knowledge and customer service best practices
• Growth opportunities within the company
• Friendly and supportive work environment
Send CV : sbmnaturalsa@gmail.com
Pay: ₦120,000.00 - ₦150,000.00 per month
Work Location: In person
