Job Description
Lagos
Services Account Manager
YOUR OPPORTUNITY
Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities
YOUR MISSION
• Grow sales and
profitability of Services offering, adapt regional services strategy to his/her
territory, direct and implement action plans with aftersales team
• Ensure that customer
production line is optimized to the maximum
• Responsible for
performance of Sidel products, reports non-conformities and responsible for
issue resolution process
• Propose new Services
products that add value to the Customer and are profitable for Sidel
• Sell and negotiate
Sidel Services portfolio, according to rules and processes of the Company
• Plan customer contacts,
visits and promotions
• Coordinate and analyze
market and competitor information, provide forecasts and report to relevant
stakeholders
• Responsible for his/her
region outstanding and overdue payment performance
• Is in charge of given
account in his/her region
YOUR PROFILE
• Bachelor’s degree or equivalent
• Good level of English.
• 5 years of sales
experience and experience on the field (maintenance, production, Field Service
Engineer)
• Preferred knowledge of Filling
and packaging industry equipment and services
• Able to travel >50%
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