Job Description
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met.
• This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services
• Coordinating sales efforts with marketing programs
Risk management:
• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures
Financial management:
• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customers and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer service:
• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
People management:
• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies
• Exhibit Good leadership skill.
Requirements
Qualifications and skills:
Below are qualifications required to work as a Commercial, RMO:
• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 3 - 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team.
Benefits
• Healthcare: We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care: At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave Paternity & Maternity: Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus 13th Month: As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events: At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay: Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance: Financial support when you take your well-deserved time off.
• Profit Sharing: A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
