Job Description
About the Role
At International Facilities Services (IFS) Group, we are on an ambitious and already-proven journey to become Nigeria's — and Africa's — pre-eminent manager of the built environment, infrastructure maintenance and facilities management. We are managing some of the most complex and high-profile facilities on the continent. And we are just getting started.
To support the next phase of that journey, we are looking for a rare, high-calibre professional to serve as our Chief of Staff & Senior Project Manager — the operational backbone of a fast-scaling organisation.
This person will sit at the intersection of strategy and execution: translating vision into action, keeping projects moving without being chased, and holding the organisation to the highest standards of delivery. The ideal candidate is a self-directed operator who thrives in fast-paced, ambiguous environments. They are equally at home in a spreadsheet and a boardroom. They understand and use technology efficiently and possess an unwavering commitment to integrity, accountability, and quality.
Key Responsibilities
1. Strategic Execution & CEO Support
• Translate the CEO's vision and priorities into structured plans with clear owners, timelines, and accountability systems.
• Attend key meetings, capture decisions, and ensure follow-through across all stakeholders.
• Prepare high-quality briefing documents, presentations, and reports for internal and external audiences.
• Serve as a trusted thought partner to the CEO on business strategy, organisational decisions, and growth.
2. Project Management
• Own the end-to-end delivery of multiple simultaneous projects across departments — from scoping to completion.
• Build and manage project trackers (Airtable, Notion, Excel, or similar) ensuring full visibility on milestones, blockers, and risks.
• Drive accountability across cross-functional teams without requiring escalation or hand-holding.
• Proactively identify and resolve blockers before they become problems; no task is ever left undone.
• Develop standardised project management frameworks and templates for consistent delivery.
3. Operations Management
• Oversee daily operational workflows, ensuring processes are efficient, documented, and consistently followed.
• Design and implement SOPs, internal tools, and quality assurance checkpoints.
• Manage vendor and third-party relationships, ensuring deliverables and SLAs are met.
• Monitor operational KPIs and produce dashboards and reports for leadership review.
4. Tools, Data & Systems
• Build and maintain operational systems using Airtable, Canva, Excel, Google Workspace, Notion, Trello, or equivalent tools.
• Produce polished visual materials (decks, trackers, dashboards) that communicate clearly to senior stakeholders.
• Analyse data to surface insights, identify inefficiencies, and support evidence-based decision-making.
• Rapidly learn and adopt new tools and platforms as business needs evolve.
5. Team Coordination & People Operations
• Coordinate and follow up with internal teams, ensuring everyone is aligned and performing to expectations.
• Support onboarding of new hires and manage HR-adjacent operational tasks.
• Foster a culture of accountability, excellence, and continuous improvement across the organisation.
Essential — You Must Have These
✔ Demonstrable experience in a Chief of Staff, COO, Operations Lead, or Senior Project Manager role
✔ Background in fintech, tech startup, or high-growth company — you understand the pace and the language
✔ Mastery of at least 3 of: Airtable, Excel/Google Sheets, Canva, Notion, Trello, Asana, ClickUp, Slack
✔ Ability to manage multiple complex projects simultaneously without dropping the ball — ever
✔ Exceptional written and verbal communication; you write clearly and communicate with authority
✔ Proven ability to work directly with and support a CEO or Founder at an executive level
✔ A track record of picking up new tools, workflows, and responsibilities quickly and independently
✔ Absolute, non-negotiable commitment to integrity, honesty, and professional ethics
✔ A bias for action: you do not wait to be chased, reminded, or micromanaged
Highly Desirable — Strongly Preferred
✔ Founding team, co-founder, or COO experience at a startup or early-stage company
✔ Experience managing or coordinating distributed or cross-functional teams
✔ Exposure to business development, client management, or revenue operations
✔ Familiarity with project