* Providing introductory information, such as a product manual explanation, to prospective and new customers
* Handling customer complaints and troubleshooting issues with products or services
* Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
* Accessing databases to retrieve account information for customers
* Letting customers know about additional products or services that might benefit them
* Escalating queries and concerns when necessary
* Updating customer records following each contact
* Staying up to date on the latest products and services an organization provides