Telehealth Triage Nurse

Job Summary



• You will be the first human clinical touchpoint for many patients.



Key Responsibilities



• Review USSD/WhatsApp intake requests

• Deliver compassionate patient communication

• Conduct telephone triages

• Identify red flag symptoms

• Escalate cases to as needed

• Provide patient education, advice and treatment

• Schedule follow-up calls

• Maintain documentation

• Support quality assurance activities

• Track patient outcomes.



You will:



• Review intake requests

• Perform structured triage

• Escalate urgent cases

• Provide health educationand advice.



Required Qualifications



• Registered Nurse qualification

• Active license with Nursing and Midwifery Council of Nigeria

• Minimum 2 years clinical experience.



Preferred Experience:



• Urgent care

• Community health

• Telephone triage

• Maternal health.



Required Skills:



• Triage skills

• Excellent communication

• Empathy

• Documentation

• Decision-making under pressure

• Digital platform confidence

• Problem solving.