We are currently recruiting a Customer Service Representative (HMO Unit) to join our growing team.
📍 Location: Lagos, Nigeria
🕒 Employment Type: Full-time
Job Summary
The HMO Customer Service Representative will be responsible for attending to clients’ inquiries, resolving complaints, handling enrollment/claims support, and ensuring smooth communication between clients and the organization.
Key Responsibilities
Attend to customers via phone, email, and walk-ins
Handle HMO inquiries, enrollment, and documentation support
Assist clients with claims processing and follow-up
Resolve complaints professionally and efficiently
Maintain accurate customer records and reports
Coordinate with internal departments for quick issue resolution