Reports To: Senior Manager - Customer Acquisition and Compliance
Division: Sales and Distribution
Mission:
• To ensure growth in MTNN’s base in line with the strategic business objectives
• Propose effective route-to-market options in implementation of all defined strategies for customer retention.
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.
Description:
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk.
• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met.
• Review market and channel needs and plan and manage the procurement and distribution of SIM cards, ensuring this is in line with approved business forecast.
• Track and administer the procurement process of approved number range, review acquisition and deployment plans /number usage and ensure availability of numbers across the country.
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans.
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database.
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Liaise continuously with internal and external stakeholders (Regional Sales Teams, Marketing, Key Accounts Managers, etc) to ensure hitch-free operations
Education:
• First degree in any related discipline
• Fluent in English
• Master’s degree in Sales or Marketing will be an added advantage.
Experience:
6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Relevant project management experience